Signing on to Seamless Service

[Excerpt] The industry faces new challenges in meeting passenger demand for in-flight entertainment and connectivity.

One private jet customer wanted live TV so he could watch a football game while crossing the Pacific Ocean. Another asked for an online office setup so he could work on the fly. Then there were the family members who requested their 10-year-old, ultra-long-range airplane be updated with the newest technology, in part so they could use personal electronics like at home.

“Clients’ requests for connectivity have followed what they are experiencing in their life outside the airplane — better speed, broader band, bigger files, live TV and interconnectivity with their smartphones and tablets,” explained Robert Fisch, chief aviation officer with Luxaviation, which fielded those customer requests.

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